Updating your credit card, debit card or bank details

Short answer:

You can update your credit card details through the website or app. You can only update your bank account details through the website.

Updating your credit or debit card details

  1. Log in and go to Menu > Account > Payment  preferences in the website or Menu > Payment details in the app
  2. Enter your new card details
  3. Click 'Update card' in the website or 'Save' in the app

Updating bank details (Owners only)

It's important we have your current bank details so we can pay you your earnings each month.

Note: bank details can only be updated through the website (not app).

  1. Log in to the website and go to Menu > Account > Payment preferences
  2. Enter your bank account details
  3. Click 'Save'
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  • !!!!PROBLEM!!!!
    I am aware that a change of credit car needs to be done via the website, but the mobile app has no direct path to inform Car Next Door that:
    1) I am still waiting for Australia Post to deliver my credit card which I reported lost recently
    2) Cards are not useable until they are in one’s physical possession because of activation procedures employed by my bank
    3) This may occur over the next week, but is by no means certain because of delays caused by Melbourne’s lockdown which would impact postal services.
    4) I have a debit card, but I am not sure whether Car Next Door allows the use of this method either temporarily or permanently

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  • Hi Vic, if ever there's important information you need to share with us, and there's no way to add that information on the website or app, you can email us at members@carnextdoor.com.au, or you can chat with us.

    We understand the added challenges and delays caused by the lockdown and that your replacement card may take some time to arrive.

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