Short answer:

You can book trips instantly on the website or the app. You can also call our friendly Member Experience team ($2 charge applies to phone bookings). 

To book a trip on the website or app

  1. Log in to the website or app
  2. Click on 'Find a Car' (website) or 'Search' (app) and enter the dates and times you need a car (trips must start and end between 6am and 11pm)
  3. Use the search filters to look for a car that suits your needs
  4. Use the calculator on each car’s checkout page to help you estimate the total cost of your trip (including the distance charge)
  5. Double check all the details and click 'Book Now'
  6. Complete the steps to join Car Next Door and wait for your account to be verified (within 1 business hour - 9am-6pm Sydney time, 7 days a week)

After you’ve booked your trip, you can see all the details and manage your trip under the ‘Trips’ tab. You will also receive a confirmation email.

If we're unable to confirm your trip after verifying your account, we'll send you an email. You'll be able to book another trip instantly once your account is verified.

If you're not ready to book a car right now, you can still join for free. We'll verify your account within 3 business hours and then you can book a car instantly whenever you need to drive.

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