How do I find the car at the start of my booking?

Short answer:

Log in to the members' site or app within 15 minutes of your booking start time, and you'll be able to see the current location of the car so that you know exactly where to pick it up.

The site or app will be in 'trip mode', displaying all the step-by-step instructions you'll need for your trip. Select 'Step 1: Vehicle location' in the website or 'Pick up car' in the app to see where the car is right now.


Look closely at the pin on the map to get the car’s accurate location. The written street address you see is the closest one that Google Maps can find to the car’s location, but the car may be in a side street or laneway on the other side of the block.

Note: The car may not be exactly where you saw it on our search page when you first made your booking. Each car has a 'homezone', which is a 500 metre radius around its home address. Borrowers can return the car to anywhere within this homezone. That's why it's important to check your trip instructions to get the car's exact current location.

If you have trouble finding a vehicle: don’t wander the streets! Call us and we'll help you out.

Can I get the car delivered to me?

No, you'll need to follow the instructions above to find the car and pick it up from its home. If the car is a little way away from you, you might consider getting public transport or riding your bike to the car.

Here's a video that shows how it works: 





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