Short answer:

Log in to the app within 15 minutes of your trip start time, for instructions on finding the car and picking it up.

Finding an Instant Keys car

The site or app will be in 'trip mode', displaying all the step-by-step instructions you'll need for your trip. Select 'Pick up car' in the app to see where the car is right now.

 Important

Look closely at the pin on the map to get the car’s accurate location. The written street address you see is the closest one that Google Maps can find to the car’s location, but the car may be in a side street or laneway on the other side of the block.

Note: The car may not be exactly where you saw it on our search page when you first booked your trip. Each car has a 'homezone', which is a 500 metre radius around its home address. Borrowers can return the car to anywhere within this homezone. That's why it's important to check your trip instructions to get the car's exact current location.

If you have trouble finding a car: don’t wander the streets! Call us and we'll help you out.

Finding a Key Handover car

Select 'Pick up car' in the app. You'll find the owners contact details - get in touch to arrange to meet up, collect the keys and pick up the car.

Can I get the car delivered to me?

No, you'll need to follow the instructions above to find the car and pick it up from its home. If the car is a little way away from you, you might consider getting public transport or riding your bike to the car.

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