NOTE: This article has information for borrowers. If you're a car owner and need to stop sharing your car, please see I need to stop sharing my car- what do I do?
Quick tip
Our Featherweight plan is free, so instead of cancelling your account you can switch to Featherweight and keep your account open just in case you ever need a car again.
Deactivate your account
You can deactivate your account through the website (note that this can't be done through the app):
- Log in to the website (not app)
- Click on the menu in the top right corner of the screen and choose 'Account'
- Click on 'Privacy & security'
- Scroll down to the 'Deactivate your account' section
- Click 'Deactivate'
Once you've deactivated your account, you'll no longer be able to log in or borrow cars.
Related articles
Requesting to have your personal details deleted from our database
Reactivating your account
Comments
I want to cancel my membership but there is no tab in the app to do this. Martin
hi i wanna cancel member ship , could you contact me please ?
thanks
"You can cancel your membership permanently through the website (note that this can't be done through the app)".
Under NSW consumer law this is illegal!
You must be able to cancel membership via the same channel through which it was started.
I don’t want to deactivate my account but I did wonder, after reading the comments, if the money in your account gets given back to you.
I want to uprgrade my account, it's still in restricted so i can't book a car
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