Short answer:

You can switch between the free Featherweight plan and the $19/month Heavyweight plan at any time.

To do this, just log in to your account and select the rate plan you would like to be on under the 'Account Summary' section.

If you are changing from Heavyweight to Featherweight, the change will take effect from the first day of the next month. This means that you will still receive the benefits of the Heavyweight plan (no booking fee and reduced excess) until the end of the month, but you will not be charged any further $19 plan fees.

If you are changing from Featherweight to Heavyweight, the change will take effect as soon as we collect payment from your card for the $19 monthly fee. The billing cycle for the Heavyweight plan is done on a calendar month basis. This means that you'll be charged $19 when you first switch to Heavyweight, and then $19 at the start of every new month. Even taking just one trip on the Heavyweight plan saves you $23 in booking and Damage Cover Liability reduction fees, so you're getting more than $19 value even if your first month on Heavyweight isn't a full calendar month.

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  • Hi, the link to the borrowers rate plan change request form is broken

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