Note: This information is for Borrowers. If you're a car Owner and would like to change your sharing plan, please contact us.
You can switch between the free Featherweight plan and the $19/month Heavyweight plan at any time through the website (not app).
- Log in to the website (not app)
- Click on the menu in the top right corner and choose 'Account'
- Click on 'Borrowing plan'
- You'll see your current plan and benefits displayed
Changing from Heavyweight to Featherweight
- Click 'Cancel plan'
- Click 'Cancel Heavyweight' to confirm
The change will take effect from the first day of the next month. This means that you will still receive the benefits of the Heavyweight plan (no booking fee and reduced excess) until the end of the month, but you will not be charged any further $19 plan fees.
Changing from Featherweight to Heavyweight
- Click 'Heavyweight Plan'
- Click 'Pay now' to pay the $19 plan fee and confirm your upgrade
The change will take effect as soon as we collect payment from your card for the $19 monthly fee. If you are part way through a trip at the time you upgrade, the Heavyweight plan will not apply to your current trip.
The billing cycle for the Heavyweight plan is done on a calendar month basis. This means that you'll be charged $19 when you first switch to Heavyweight, and then $19 at the start of every new month. Even taking just one trip on the Heavyweight plan saves you up to $23 in booking and Premium Protection fees, so you're getting more than $19 value even if your first month on Heavyweight isn't a full calendar month.