Using Car Next Door without a smartphone

Short answer:

Using a smartphone is the easiest way to book and get trip instructions on the go, but you can still use Car Next Door without a smartphone.

Having a smartphone is highly recommended as it makes booking, finding and accessing the cars ridiculously simple. It is always a good idea to ensure you have a fully charged mobile phone before you start your Car Next Door journey.

You can still use Car Next Door without a smartphone. 15 minutes before your trip starts, you'll be emailed all the details you need for your trip.

How to find the car without a smartphone

Log in on a computer within 15 minutes before your trip starts and go to "Trips" and select the relelvant trip to see the car's real-time location on a map.

How to get a Lockbox code without a smartphone

  1. Log in on a computer within 15 minutes before your trip starts and press 'Generate PIN'; or
  2. Call us (a $2 call centre fee may apply) on (02) 8035 8000

How to end a trip without a smartphone

To get a lockbox code at the end of your trip, log in to the website on a computer and generate a new code. If you can't log in on a computer right now, give us a call on (02) 8035 8000.

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