What should I do if there is no fuel card in the car/PIN is not working/petrol station won't accept it?

Instant Keys cars

All of the info you need for refueling (including the fuel card PIN) can be found in the app or website when you log in during your trip.

The fuel card should be kept inside the glove box of each car, but if you don't find it here it's worth double checking all the cubby holes and sun visors to see if it's been left elsewhere.

  If you can't find the card/the card won't work

If you can't find the fuel card, (or if you are having trouble using it), please pay for the fuel yourself and make sure you get a tax invoice. This is the official receipt for the payment - not the EFT receipt. 

Key Handover cars

Key Handover cars don't have fuel cards. Instead, just pay for the fuel yourself and get a tax invoice (the official, itemised receipt for the payment).

Submitting your fuel receipt for a refund/credit

Email a clear photo of the fuel receipt to fuel@carnextdoor.com.au OR upload a photo through the app or mobile site.

If you forgot to get a receipt from the fuel station, please contact them to ask if they can reprint it for you - we need to have a copy for tax purposes. We cannot process a refund based on a bank statement or an EFT receipt. 

We'll process a full refund onto the credit card we have on file, or if you have an outstanding charge or upcoming trip with us we'll credit it towards that.

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