Instant Keys cars
All of the info you need for refueling (including the fuel card PIN) can be found in the app or website when you log in during your trip.
The fuel card should be kept inside the glove box of each car, but if you don't find it here it's worth double checking all the cubby holes and sun visors to see if it's been left elsewhere.
If you can't find the card/the card won't work
If you can't find the fuel card, (or if you are having trouble using it), please pay for the fuel yourself and make sure you get a fully itemised receipt.
Key Handover cars
Key Handover cars don't have fuel cards. Instead, just pay for the fuel yourself and get a fully itemised receipt.
Submitting your fuel receipt for a refund/credit
Email a clear photo of the fuel receipt to email@example.com OR upload a photo through the app or mobile site.
If you forgot to get a receipt from the petrol station please send us:
- a screenshot of your credit/debit card statement showing the transaction
- the name and location of the petrol station
- type of fuel and approximately how many litres you purchased
- approximate date and time of purchase
We'll process a full refund onto the credit card we have on file, or if you have an outstanding charge or upcoming trip with us we'll credit it towards that.