How do I call roadside assistance (in case of breakdown, flat battery, flat tyre, etc)?

All cars listed with Car Next Door are covered by 24/7 Roadside Assist from RACV. This is a free service to Car Next Door members. You can use it whether you are a borrower, or an owner driving your own car.

Roadside Assist will come to your car (usually within an hour) to help in the case of a breakdown, flat tyre, dead battery, accident, locked-in keys or any other disabling vehicle problem.

 Calling Roadside Assist

If you need Roadside Assist, call us on (02) 8035 8000 to let us know, then call 24-hour Roadside Assistance on 1800 686 464.

If you need Roadside Assist

  1. call us on (02) 8035 8000 to let us know; and
  2. call RACV 24-hour Roadside Assistance on 1800 686 464 (call this number even if you are in New South Wales or Queensland - RACV will then get NRMA or RACQ to attend).
  • You will need to quote the vehicle’s licence plate number to the phone operator.
  • Car Next Door's member number is 7367278
  • If RACV put you through to NRMA or RACQ, make sure you tell them this is being booked through our RACV membership and quote our RACV member number: 7367278
  • The Car Next Door account has authorisation for batteries to be provided on our account. You do not have to pay for batteries on the spot.
  • If the car is not on the system for any reason, we have an agreement that it will be covered. Please call Car Next Door if you have any issues.
  • You will need to wait with the car until Roadside Assistance arrives

Roadside Assist plan inclusions

  • 24/7 mechanical assessment nationwide
  • Flat battery and battery replacement (however Owners need to pay for the cost of a new battery if one is required)
  • Lost, locked-in or damaged key assistance
  • Tyre changing help (however, you'll need to fix or replace the flat tyre before returning the car to the owner - see these instructions)
  • Towing - please call us if the car needs to be towed so we can advise where it should be towed to

This is a free service to Car Next Door members, and nine out of ten problems can be fixed on the spot.

If not, the car will be towed to the nearest repairer, and we will help to arrange replacement transport (within the metro area).

Tip for car borrowers

Out-of-town breakdowns are very rare, but to protect yourself against any loss or cost in the event that a car you have booked breaks down while you’re a long way from home, we strongly suggest that you purchase travel insurance. We will do all we can to help you get back on the road in these circumstances, but we won’t provide compensation. 

Tip for car owners

If you already have roadside assistance when you list your car on the Car Next Door platform, you can cancel it to save some cash.

If your car requires a new battery, roadside assistance can replace the battery to get or your Borrowers back on the road, however the cost of the new battery is not included. You'll be charged for the cost of the new battery unless it went flat due to the actions of a Borrower, in which case they will be liable for the cost.

 

 

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