What happens if a Borrower cancels their booking on your car

Short answer:

If a Borrower cancels a booking on your car more than one hour after making it and less than 48 hours before the start time, you'll be a paid a portion of the time cost in accordance with the Cancellation Policy.

Borrowers are not charged if they cancel or edit a booking on your car:

  • Within an hour of making it; or
  • Up to 48 hours before the booking start time

After that, they'll be charged a cancellation fee to compensate you for the fact that their late cancellation may have prevented others from booking your car at that time. This includes when the Borrower returns the car earlier than the original booking period.

If someone else books your car for the same time period, the original Borrower will not be charged as you have not lost any income.

Cancellation policy

Cancellation time You'll be paid
Within 1 hour of the booking being made Nil
More than 48 hours before the booking starts Nil
Between 24 and 48 hours before the booking starts 50% of the time charge, to a maximum of 4 hours
Less than 24 hours before the booking starts, or after the booking has started 100% of the time charge, to a maximum of 12 hours

Note that cancelled time charges are subject to the same commission split as all bookings. 

If a booking for your car is cancelled you'll be notified by email and SMS.

Cancellations due to last minute issues

From time to time, a booking will need to be cancelled at the last minute because a Borrower has a problem with the car or lockbox. If this cancellation is due to no fault of your own, you will still get paid the time income of the original booking in accordance with the cancellation policy above.

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1 comment
  • Hey there
    If a borrower cancels a booking within 24-48 hours of the booking, and I block out any of the time that they would have used the car, do they still get charged the cancellation fee?

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