Short answer:

If you can no longer rent out your car anymore, you can stop sharing by submitting our form.

We never like to see owners leave the community, but understand that circumstances can change and sharing your car may no longer be right for you.

Before you stop sharing

Make sure to check your calendar for any upcoming bookings before you stop sharing. If you don’t want your car to be booked before you stop sharing, please block out your calendar.

Just want to take a break from sharing? Log in to your account, go to Manage this car > Listing > Sharing plan. You'll see a link to pause sharing your car. 

How to stop sharing

  1. Log in to the website 
  2. Go to Help > Get help with this car 
  3. Select My issue isn’t related to a booking > Delist your car
  4. We’ll ask you a few details and you can select what date you’d like to stop sharing

Your car will be scheduled to be deactivated on the date you’ve picked. You’ll receive a confirmation email and instructions for removing any equipment. If you need to change the scheduled date later, contact us and we can change it for you. 

Important: you’ll continue to receive bookings until the date you’ve asked to stop sharing. To avoid bookings, block out your calendar

If you’re selling your car

If you’re selling or have sold your car or are transferring it to a new owner, you need to remove all of the Car Next Door equipment. This includes the GPS system, lockbox, and toll tag.

If you don't return the equipment, you'll be charged for the cost of replacing it as set out in our fee schedule.

If you’re selling the car to someone who wants to keep it listed on Car Next Door, please see Selling your car to another Car Next Door owner

Organise your own insurance and tolls

If you are on the Instant Keys Plus+ or Legacy $60/month sharing plan, when you stop sharing your car, you'll no longer be covered by damage cover between bookings. 

We'll let you know the exact date your coverage will end, and you'll need to organise your own insurance to cover you and any of your nominated drivers after this date.

We'll also be asking you to remove our toll tag from your car, so we'll no longer be processing your tolls. You will need to arrange for your own toll account to use toll roads.

You might see toll charges pop up a month after you’ve stopped sharing. This is because we only receive notice of toll charges at the end of each month, and they're billed to you at the start of the following month. So, if you incur any toll charges during your final month on the platform, you'll be charged for these tolls at the start of the following month.

Stay in touch

Although you won't be renting out your car anymore, you’ll always be part of our car-sharing community. As a verified Car Next Door member, you'll have access to borrow cars, vans and utes at any time. When we deactivate your car, we'll switch you over to our free borrowing plan.

If renting out your car becomes possible again in the future, we'd love to have it back on the platform. Just send us a request through the help centre and we'll be in touch to get your car set up for sharing again.

You can also stay in touch with us via social media – we're on Facebook, Twitter, Instagram and LinkedIn.

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Comments

5 comments
  • This article doesn't direct me to anything that tells me how to take the equipment out of the car. Still waiting 10 days later for a reply from CarNextDoor to help me delist and return everything. Feeling very frustrated at the lack of communication.

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  • Read what Ann Brady above wrote!
    How do I take the equipment out of the vehicle...
    I'm sure I am more competent than most of the Car Next Door "Technicians"

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  • Can't remove the lockbox without a shackle code. Can't get a shackle code without accessing the Manage My Car section on the app. Since my car is delisted there is no car to manage on my account. So how am I supposed to generate a shackle code if that section of the app is no longer available to me? The app has always been a nightmare to navigate, I should have known that something like this would occur when trying to end my time as a borrower. Not to mention where is the support? Does anyone work in the Carnextdoor office who is willing to call me and sort this out?

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  • poor communication and that's the reason I am leaving. This was a great idea and I had used CND for many years as a borrower but now the service went down and outsourced customer service had no knowledge of the business.

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  • Hi Max, I understand that you're unhappy with our decision not to cover damage that occurred while the car was in your possession. On the Instant Keys sharing plan, we only extend our insurance cover to borrower bookings. You can take a look at the different sharing plan inclusions here: https://support.carnextdoor.com.au/hc/en-gb/articles/205066669-Sharing-plans-for-renting-out-your-car

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