What happens if you don't complete the Park and Return steps?

Short answer:

If you forget to hit the 'Done' button at the end of the Park and Return steps, don't panic! Our system is pretty clever, and will work out when you returned the car to its homezone. You won't be billed for a late return, provided the car and key were back in its homezone on time.

When returning the car, you should use the Park and Return steps to make sure you don't forget anything, and to mark the trip as completed. If you forget to do this, don't worry. Because Instant Keys cars are fitted with a GPS device (to allow us to track how many kilometres you drive and bill you correctly), our system will know what time the car was returned home. If you've borrowed a Key Handover car, the Owner will confirm with us that you returned the car on time. As long as the car was back in the right place at the right time, the system will know and bill you accordingly.

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