As long as you are not in breach of the terms of the Membership Agreement, the most you will pay for any damage you are responsible for is your Damage Cover Liability (DCL) amount. For repairs costing less than the DCL, we get quotes from our preferred repairers for the work.
Unfortunately the standard costs for car repairs are high and it always increases significantly if it is across multiple panels. There are limited options that we have to reduce costs for you, but we always aim to get the best repairs done at the cheapest prices.
We organise the vast majority of repairs with our preferred repairers. We get very good rates from these repairers as we give them regular work. If we are making a claim, the quotes are independently assessed as part of the claim, but if the damage is below excess, no claim is made. In these scenarios, to get the quote assessed costs a fee of $110 that we have to pass on to the customer at fault. We try to limit costs for customers as much as possible, and we are confident in our repairers’ quotes and our internal knowledge of damage costs to not get the smaller damages assessed, so as to pass on those savings to you.
There may be occasions when we are not able to utilise our preferred repairer network. In these cases an assessing fee may be applicable.
What if the repairs cost more or less than the estimate?
While we estimate costs carefully, it is not until the repairer completes the work that we know the full cost. It may be more or less than the estimated amount that was charged at the outset. We will let you know when we have the final repair cost, and:
- If the repairs cost less than the estimate, we will refund the difference to you.
- If the repairs cost more than the estimate, we will charge you the difference.
How is Car Next Door authorised to charge an estimated cost?
When you are responsible for damage, we will charge your card for the amount that we estimate, in good faith, will be sufficient to cover the cost of repairs (up to your Damage Cover Liability amount). Our authorisation to charge this amount is set out in clause 9.3(b) of the Member Agreement.
I can organise the repairs myself for less than the estimate
If you'd like to organise the repairs yourself, you'll need to negotiate this with the car's owner directly and organise the repairs outside the Car Next Door claims and repair process. This will only be possible if you're paying for the full cost of the repair yourself. Otherwise, the repairs will need to be organised through Car Next Door.