As long as you are not in breach of the terms of the Membership Agreement, the most you will pay for any damage you are responsible for is your Damage Cover Liability (DCL) amount. For repairs costing less than the DCL, we get quotes from our preferred repairers for the work.
Unfortunately the standard costs for car repairs are high and it always increases significantly if it is across multiple panels. There are limited options that we have to reduce costs for you, but we always aim to get the best repairs done at the cheapest prices.
We organise the vast majority of repairs with our preferred repairers, so we are in control of repairs and costs in 95% of cases. We get very good rates from these repairers as we give them regular work. If we are making a claim, the quotes are independently assessed as part of the claim, but if the damage is below excess, no claim is made. In these scenarios, to get the quote assessed costs a fee of $110 that we have to pass on to the customer at fault. We try to limit costs for customers as much as possible, and we are confident in our repairers’ quotes and our internal knowledge of damage costs to not get the smaller damages assessed, so as to pass on those savings to you.