Getting more good reviews

Owners

The most common reason Borrowers give for leaving a bad review is finding the car dirty. Keeping your car clean can be tricky if you can't check on it after each booking, but there are some simple things you can do to help keep it clean and smelling good, and keep your Borrowers happy.  

Other ways you can earn good reviews are:

  • checking the car frequently and reporting or fixing any issues promptly 
  • leaving the fuel tank at least 1/4 full
  • keeping up with regular servicing and dealing with any mechanical issues promptly
  • making sure that the car's description is accurate so that there are no surprises for borrowers
  • ensuring that the key is always available for Borrowers

If you find that your car is getting multiple bad reviews for the same reason, it's worth taking some time to check what's causing the issue and what you can do to fix it. If you need some help or advice, get in touch. Our Owner Experience Team will be able to take a look at your car's situation and suggest some ways you can improve your reviews.

Borrowers

Borrowers can earn positive reviews (and reduce their chances of being blocked from borrowing cars) by:

  • leaving the car clean and tidy
  • leaving the fuel tank at least 1/4 full
  • ensuring that the car and lockbox are properly and securely locked at the end of the trip
  • leaving the car in a legal, untimed parking space within its homezone
  • following the 7 simple car-sharing rules

 

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