Getting more good reviews

Owners

The most common reason Borrowers give for leaving a bad review is finding the car dirty. Keeping your car clean can be tricky if you can't check on it after each booking, but there are some simple things you can do to help keep it clean and smelling good, and keep your Borrowers happy.  

If you haven't had a chance to check the car between trips, send a text message to the next borrower to let them know and prompt them to get back to you if they find any issues. They're more likely to give a thumbs up when there's been good communication and if they understand you weren't at fault for an issue.

Other ways you can earn good reviews are:

  • checking the car frequently and reporting or fixing any issues promptly 
  • leaving the fuel tank at least 1/4 full
  • keeping up with regular servicing and dealing with any mechanical issues promptly
  • making sure that the car's description is accurate so that there are no surprises for borrowers
  • ensuring that the key is always available for Borrowers

If you find that your car is getting multiple bad reviews for the same reason, it's worth taking some time to check what's causing the issue and what you can do to fix it.

Here's what you can do to resolve common things that Borrowers report:

Issue

Next action

Vehicle smelled bad/not clean

Follow these simple tips to clean your vehicle or put a regular and responsive mobile cleaning service in place.

Difficult to find parking

Consider our Car Sitting Program and connect with a Borrower who has a dedicated driveway or parking space or find options on https://www.parkhound.com.au/

Lockbox hard to find

Put your lockbox somewhere obvious with 24 hour access, with clear instructions on how to find it on your profile.

Vehicle had mechanical issues

Take your car offline and get your mechanic to diagnose and fix any issues as soon as possible.

Vehicle description was not accurate

Work with the Borrower to find out what was not accurate and change it immediately.

Vehicle had less than ¼ tank of fuel

Communicate to the previous Borrower that they need to fill the tank during their trip; remind them that they will be reimbursed by Car Next Door through the app. 

Establish helpful expectations by leaving a message in your car of send an SMS before the trip that you’d appreciate Borrowers leaving the tank half full as a minimum.

If you need further help or advice, get in touch. Our Owner Experience Team will be able to take a look at your car's situation and suggest some ways you can improve your reviews.

Borrowers

Borrowers can earn positive reviews (and reduce their chances of being blocked from borrowing cars) by:

  • leaving the car clean and tidy
  • leaving the fuel tank at least 1/4 full
  • ensuring that the car and lockbox are properly and securely locked at the end of the trip
  • leaving the car in a legal, untimed parking space within its homezone
  • following the 7 simple car-sharing rules

 

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