Writing and editing reviews

Short answer:

After each booking, Owners and Borrowers can leave a review for each other. Borrowers can do this through app or website, and Owners through the website. You can't edit a review after you've written it.

At the conclusion of each booking, the Owner and Borrower have 10 days to leave a review for each other. They will be available once both parties have left a review, or at the end of the 10 day period.

Borrowers and Owners can write:

  • A public review, available for other users to see
  • A private review, available only to the other party
  • A note for Car Next Door

For borrowers

When ending a trip

  1. Once you complete the return steps and tap 'End trip', you'll be prompted to leave a review
  2. Give a thumbs up or thumbs down and leave any comments you would like

After a trip has ended

  1. Log in to the website or app
  2. Go to 'Trips' and select the trip you'd like to review
  3. Scroll to the bottom of the page to see the review section
  4. Give a thumbs up or thumbs down and leave any comments you would like

For owners

On the website

  1. Log in to the website
  2. Go to Cars > Manage Car > Pending reviews
  3. Give a thumbs up or thumbs down and leave any comments you would like for each booking

Alternatively, you can click on a completed trip from your Bookings page and leave a review.

On the app

  1. Log in and go to Cars > Calendar
  2. Tap on the date the booking started
  3. Give a thumbs up or thumbs down and leave any comments you would like

Editing reviews

You can't edit a review after you have submitted it. If you have made an error and it’s important that it be fixed, you can email us. Please note that in order to maintain the integrity of the review system, we will only change or remove reviews in accordance with the Review Policy.

Reviews for cancelled bookings

You can’t leave a review for a cancelled reservation. You can send feedback to the other person directly - you receive their contact details when you make a booking.

Related articles

Seeing your reviews
Responding to reviews

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