How do I write or edit a review? How long do I have to write a review?

At the conclusion of each booking, the Car Owner and Borrower have 10 days to leave a review for each other. They will be available once both parties have left a review, or at the end of the 10 day period.

Borrowers and Owners can write:

  • A public review, available for other users to see
  • A private review, available only to the other party
  • A note for Car Next Door

For borrowers

A message will pop up inviting you to leave a review when you click ‘End Now’ at the end of your booking. Give a thumbs up or thumbs down and leave any comments you would like.

Alternatively, to review completed trips, you can log in to the website or app, go to ‘Trips’ and select the trip for which you would like a leave a review. Click "View Details" and scroll to the bottom to see the review section.

For owners

Log in, go to 'Cars' and click 'View details' next to your car. You will see a 'Pending reviews' tab with any borrower trips that you can review. Give a thumbs up or thumbs down and leave any comments you would like.

Alternatively, you can click on a completed trip from your vehicle's calendar and leave a review.

Can I edit a review I've written?

No, you cannot edit a review after you have submitted it.

If you have made an error and it’s important that it be fixed, you can email us. Please note that in order to maintain the integrity of the review system, we will only change or remove reviews in accordance with the Review Policy.

Can I leave feedback for an Owner or Borrower who has cancelled on me?

No, you can’t leave a review for a cancelled reservation. You can send feedback to the other person directly - you receive their contact details when you make a booking.

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