When your account will be verified/approved

Short answer:

Your account will be verified within three business hours (9.00am to 6.00pm Sydney time, 7 days a week) of your completing all the steps to sign up. During really busy periods - like before a long weekend - it can take a bit longer.

If you made a trip request for a car or indicated that you need a car within 24 hours when you signed up, we'll verify your account within one business hour.

You'll receive an email and an SMS when your account as been verified.

If it's been more than three hours since you signed up

If it's been more than 3 business hours since you finished your account verification, please:

  • make sure that you've signed up, completed all the steps to verify your account and used a valid email address (no typos) - you should receive a confirmation email as soon as you complete the steps to verify your account.
  • check for any emails from Car Next Door requesting additional info - look in your spam or junk folder too!
  • make sure you've submitted any additional info or responses that we have asked for

If you've done all of the above and still haven't heard from us, you can contact us to check on the progress of your account.

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Comments

7 comments
  • Thank you to The Car Next Door. One the questions asked for registration were more than acceptable and easy n straight forward theirfore made it simple to fill it all out succesfully. The only downside was from myself not having a good enough/clearer camera on my phone so i could submit the picture that was needed. Thank you very much to The Car Next Door n what a great idea your company is for the people out there like myself with no vehicle but do have licences. Keep the awsome work up guys. And Merry Xmas to you n all your staff.
    Darren Stewart

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  • Hi I want to ask about my application

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  • How’s my application going?

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  • Is my application ready

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  • Thank you, I looking forward to my confirmation.

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  • I’ve applied for a booking yesterday for a booking on 11:45am today, and until now 12:35pm still no approval, you say just here that for any booking within 24h you would make an approval in one hour. So now had being more than 12h plus three calls to your call center support and still no approval or anything relate to my account.

    Everything I’ve planned to do today was screwed cause you guys can’t deliver what you promess. That is very frustrating and you definitely should look in to that.

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  • So I get my account application declined to use Car Next Door with no reason given whatsoever, then I called AVIS who are a more respectable and established licensed business and get instantly approved? Car Nex t people are super racist P.O.S. I'll never use them again. It's even cheaper to use AVIS and they got insurance cover.

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