Once you complete all the steps to activate your account, your account will be approved within three business hours (9.00am to 6.00pm, 7 days a week). During really busy periods - like before a long weekend - it can take a bit longer.
If it's been more than three hours since you signed up
If it's been more than 3 business hours since you finished your account activation, please:
- make sure that you've signed up, completed all the steps to activate your account and used a valid email address (no typos) - you should receive a confirmation email as soon as you complete the steps to activate your account.
- check for any emails from Car Next Door requesting additional info - look in your spam or junk folder too!
- make sure you've submitted any additional info or responses that we have asked for
If you've done all of the above and still haven't heard from us, you can contact us to check on the progress of your account.