When will my account be activated/approved?

Once you've signed up as a member of Car Next Door, you need to provide a little more information to activate your account.

Acount activation:

Your account activation will usually be processed within 3 business hours (9.00am to 6.00pm, 7 days a week) of you completing the steps required to activate your account. During really busy periods - like before a long weekend - it can take a bit longer. 

 It's been more than 3 hours and my account still hasn't been activated 

If it's been more than 3 business hours since you finished your account activation, please:

  • make sure that you've signed up, completed all the steps to activate your account and used a valid email address (no typos) - you should receive a confirmation email as soon as you complete the steps to activate your account
  • check for any emails from Car Next Door requesting additional info - look in your spam or junk folder too!
  • make sure you've submitted any additional info or responses that we have asked for

If you've done all of the above and still haven't heard from us, you can contact us to check on the progress of your account.


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  • Thank you to The Car Next Door. One the questions asked for registration were more than acceptable and easy n straight forward theirfore made it simple to fill it all out succesfully. The only downside was from myself not having a good enough/clearer camera on my phone so i could submit the picture that was needed. Thank you very much to The Car Next Door n what a great idea your company is for the people out there like myself with no vehicle but do have licences. Keep the awsome work up guys. And Merry Xmas to you n all your staff.
    Darren Stewart

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