Short answer:

To cancel a Borrower's booking on your car, select the relevant booking from your car's Bookings page in the website and click 'Cancel this booking'. You may be charged a cancellation fee to compensate the Borrower for the inconvenience.

When you rent your car out through Car Next Door, it’s available for Borrowers to book instantly at the times when you’re not using it. For this system to work, Borrowers need to have confidence that their booking is firm and that they will not be left without transport if you suddenly change your plans.

If you cancel a booking, then:

  • the Borrower will be annoyed and unlikely to book your car again
  • we may charge you in order to help compensate the Borrower for the inconvenience and for finding alternative transport (up to $40)

Cancelling a booking

  1. Log in to the website
  2. Go to Cars > Manage this car > Bookings
  3. Select the booking you would like to cancel
  4. Click 'Cancel this booking'
  5. Follow the prompts to confirm you'd like to cancel

 Important

Fees can apply for cancelling a booking, so avoid double-booking with a Borrower by always blocking out your car when you need it. If you do need your car when it's booked by a Borrower, consider using public transport or borrowing another local car instead.

Cancellation fees

The following fees apply to bookings cancelled by Owners, including where the Owner fails to make their car or key available for a booking. These fees are passed on in full to the Borrower to make up for the inconvenience.

More than 48 hours from trip start $20
Less than 48 hours from trip start $40
Bookings longer than 7 days or made more than 7 days in advance No cancellation fee provided you cancel within 12 hours of receiving the booking

Related articles

Managing your car's availability calendar
Inconvenience and admin fees

Interested in renting out your car? Get your car earning money for you now!

List your car on Car Next Door

Was this article helpful?
24 out of 39 found this helpful

Comments

6 comments
  • This is all fair and well but as a owner renting my vehicle on car next door sometimes things come up which are unavoidable such as last minute work, vehicle breakdowns etc. We are renting our cars out when they are available at the time, however sometimes things come up and we need to use the vehicle, we shouldn't be penalised for that as it very rarely happens.

  • What if the booking made from the borrower whom the owner had an unpleasant experience with before? The good borrower are always welcome! That would be great if the rating of borrower can be accessed.

  • Hi Wenjie, we're about to release a feature where Owners can view Borrowers' profile and reviews. However if a Borrower doesn't meet our community rules, we will give them appropriate warnings and then ban them from the platform altogether.

  • Can we please have a feature on the app that sends Owners a ‘Booking request has been made for X time’ notification that needs to be approved or declined before the booking is locked in? Provides another double check method in case the car is not blocked out on the calendar but should have been.

  • Hi Jackson, Car Next Door works on a system of instant bookings, rather than request-and-accept. It means that the cars get a lot more bookings overall. However there's now the Key Handover option where you can set a minimum notice period and meet the borrower to hand over keys. See https://support.carnextdoor.com.au/hc/en-gb/articles/360021491812-Setting-your-booking-preferences-Key-Handover-only-

  • It doesn’t make sense that the cancellation fees are only based on hours until the borrowers trip begins. It should also be based on hours since the borrower booked. As an owner, if someone books and within 5 minutes I cancel (regardless of if their trip is going to start in 30 min or 2 weeks), it’s not much of an inconvenience for them to find another car on the platform.

Please sign in to leave a comment.