You can earn driving credits by inviting friends who join and use Car Next Door. We may also give you driving credits if you're been invited by a member, or in promotions from time to time. These driving credits are applied to the next trip you take with Car Next Door.
How to see how many driving credits you have
Check your driving credit balance by logging in to your Car Next Door account on the website or app. You'll see your available driving credits under the 'Account' item in the menu.
Think you have some credits missing?
Credits earned from inviting friends to use Car Next Door are only valid once your friend takes a trip or lists a car. You won't see them listed on your Account page until your friend has used us (not just signed up). These credits also expire 3 months after your friend takes a trip or lists a car, so you won't see them listed in your account if they have already expired.
Some other driving credits are also issued with an expiry date, and won't appear in your account after this expiry date has passed. You can't use driving credits after they have expired.
If you think you have valid credits that aren't appearing on your Account page, please contact us so that we can investigate.
How to use driving credits
You don't need to tell us that you want to use your driving credit on the trip you have booked, or enter a promo code. Any credit in your account is automatically applied to your bill at the end of the trip, and we will only charge you any costs left after the credit has been used.
Driving credits can be used to cover your trip fees (booking fee, DCL reduction fee, and time and distance charges). They can't be used to cover tolls or any fines or other charges you may incur.