You can earn driving credits by inviting friends who join and use Car Next Door. We may also give you driving credits if you're been invited by a member, or in promotions from time to time. These driving credits are applied to the next trip you take with Car Next Door.

How to see how many driving credits you have

Check your driving credit balance by logging in to your Car Next Door account on the website or app. You'll see your available driving credits under the 'Account' item in the menu.

Think you have some credits missing?

Credits earned from inviting friends to use Car Next Door are only valid once your friend takes a trip or lists a car. You won't see them listed on your Account page until your friend has used us (not just signed up). These credits also expire 3 months after your friend takes a trip or lists a car, so you won't see them listed in your account if they have already expired.

Some other driving credits are also issued with an expiry date, and won't appear in your account after this expiry date has passed. You can't use driving credits after they have expired.

If you think you have valid credits that aren't appearing on your Account page, please contact us so that we can investigate.

How to use driving credits

You don't need to tell us that you want to use your driving credit on the trip you have booked, or enter a promo code. Here's how billing works when you have driving credits in your account:

  1. When you book a trip, you'll see a 'Pay now' button showing the full amount of the upfront trip cost
  2. Your card will be charged for the full amount of this pay now amount
  3. After you finish your trip, we'll apply your driving credits to the full cost of your trip - the portion you've already pre-paid and the distance charges
  4. If the final cost of your trip is less than the amount you pre-paid plus your driving credit balance, we'll refund the balance to your Car Next Door account. You can leave it there to use towards a future charges, or withdraw it back to your credit or debit card.

Driving credits can be used to cover your trip fees (booking fee, DCL reduction fee, and time and distance charges). They can't be used to cover tolls or any fines or other charges you may incur.

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