Short answer:

If a Borrower returns a car early, they will still pay for the unused time remaining in the booking, up to a maximum of 12 hours.

This is to compensate the car's owner for the fact that your booking may have prevented others from booking the car. This will appear on your invoice as an 'unused time charge', but it's not an extra charge or fee for returning the car early.

If you add up the time charges on your invoice (the time you actually had the car) and the unused time charge, you'll see that you have only been charged for the amount of time you originally booked. You pay for the time you book upfront at the time you make the booking, so there is nothing more to pay if you return the car early.

If another member books the car during the unused time, then the owner has not lost any income and the Borrower will not be charged for that time. The amount you pre-paid for this time will be refunded to your Car Next Door account. It will then be refunded to your card within a few days, or you can withdraw it back to your credit or debit card anytime. It can take a few days for your bank to process the refund and the money to appear back on your card.

Related articles

Cancellation policy and unused time

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Comments

3 comments
  • Please put a tooltip in the app explaining that this is not an extra charge. The amount of people googling and looking for this support page should be enough for you to realise that this support page shouldn’t exist. A simple explanation on the all would be good.

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  • Yes, please put a tooltip

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  • What is the reservation fee ?

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