Why was I charged this amount for my trip?

What charges contribute to a trip's final cost?

The charges for your trip may consist of:

  • an amount for the time you had the car;
  • a charge for the distance you drove;
  • a booking fee; 
  • a charge to reduce your damage cover liability (DCL); and
  • if relevant, a cancelled time or unused time charge

You'll pay for these charges in two parts: one payment at the time you make your booking and one after your booking as ended

How can I see a breakdown of my trip's cost?

For a breakdown of your trip costs, log in and click to see details of the relevant trip under the 'Trips' tab.

Time charges

The car's hourly and daily rates are set by the owner. 

The car's hourly rate applies for each hour you have the car, until you reach the daily rate (usually 5 hours). The daily rate is the most you will pay for the car for any 24 hour period.

See: How long is a 'day' for calculating the daily rate?

The owner may change their rates from time to time. The rate that applies to your trip is the one that was in place when you booked. 

Distance charges

It's important to take the distance charge into account when estimating the cost of your trip.

Because each kilometre driven costs the car's owner money in fuel, tyres, servicing and general wear and tear, there is a distance charge to reimburse them. The distance charge will be 21c, 33c or 45c per kilometre and is chosen by the car's owner. This covers more than just the cost of fuel - it covers the owner for all of the other running costs associated with your driving.

Our online booking system allows you to estimate what your trip will cost (including distance charges) before you drive. An easy way to estimate the distance of your planned trip is to enter it into Google maps and check the total distance.

Booking fee and Damage Cover Liability (DCL) Reduction

If you are on the free 'Featherweight' membership plan, you will pay a booking fee for each trip. You may also choose to reduce your Damage Cover Liability for an extra hourly or daily fee. 

Heavyweight members pay $19 a month. They do not pay any booking fee, and get a reduced damage cover liability for every trip.

See How can I change my rate plan?

Unused time or cancelled time

If you see an 'unused time' or 'cancelled time' charge, please see: What is an 'unused time' or 'cancelled time' charge?

$150 deposit

For your first trip, we'll charge a $150 deposit at the time you make the booking. Your distance charge will be deducted from this amount and the balance returned to your Car Next Door account.

Common questions

Why was I just charged when my trip ended some time ago, or hasn't started yet?

Your card is charged for the time and distance of your trip on the night that your trip finishes. However we don't get notified of your tolls until some weeks later, so these are charged separately in your monthly invoice.

For trips longer than seven days, we will charge part of the total cost in advance and may take progress payments throughout the booking. 

But it would've been cheaper with a rental car!

Overall, renting a neighbour's car is still cheaper than most car rental companies when you take into account fuel, excess reduction and daily fees - plus, you get the convenience of being able to pick up and return the car at a time that suits you, without having to head to the rental car depot. To see a comparison of what different kinds of trips might cost you, check out this cost comparison info.

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