When will my deposit be returned?

Short answer:

When you book your first trip with Car Next Door, $150 is charged to your card as a deposit. This will be charged at the time you make the booking.

At the end of your trip, your distance charge will be deducted from the deposit.

If you cancel your trip, the cancellation charges (if any) will be deducted from your deposit.

If there's any money remaining, you can leave it in your Car Next Door account for future trips, or transfer it back to your card or bank account.

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Will I need to pay a deposit or credit card pre-authorisation when I book?

Withdrawing refunds from your Car Next Door account

Trips booked before 8 March 2019

We recently changed our process to take a $150 deposit instead of a $250 credit card pre-authorisation. If you booked a trip before 8 March 2019, we may have placed a pre-authorisation instead of a deposit. This is a summary of how the pre-authorisation worked.

When you book, we place a hold (pre-authorisation) on your credit card or debit card. At the same time that we send instructions to your bank to hold the funds, there is a simultaneous electronic instruction for your bank to release it from their system back into your account after 7 days.

We do not receive the funds from your bank, and we cannot return them to you before the end of the 7-day period - once the pre-authorisation is placed, it is an automated process controlled entirely by your bank.

  In summary

Your $250 pre-authorisation will be released 7 days after you book. You won't see a refund on your statement.

It's been 7 days and my $250 hasn't been released

In most cases, your credit card pre-authorisation will automatically expire 7 days after it was placed. When this happens, you will not see a new transaction showing a refund or deposit from Car Next Door of the pre-authorisation amount.

If you check your credit card statement once the pre-authorisation has expired, you won't be able to see the original transaction of the pre-authorisation being taken, either. 

For debit cards, the amount will show as being deducted from your account (though it is not paid to us) and then you will see your balance go back up when the pre-authorisation is released. If the statement text shows "Authorisation Only", "Pending" or "Not Settled" it usually means the pre-authorisation is still effective and we have not yet taken the funds. This should disappear in 7 days. We will always tell you via email if we have captured the pre-authorisation.

Some banks and credit unions, take longer than 7 days (sometimes up to 30 days) to make the funds available in your account. Please contact your bank to ask about their policy.

 

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Comments

4 comments
  • Does the 10 days include weekends or only work days?

  • Hi Emma, it is 10 calendar days (not business days).

  • Hi, I wanted to make my first two bookings only a week apart (this sunday and next sunday) will there then be two pre-auth's placed on my credit card foe the overlapping days? I can only afford one at a time!

  • Oh its ok I just found where it states that you don't take another pre-auth on multiple bookings within the 10-day period. Sorry!

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