How do I check for damage at the start of my trip?

Before you drive, you must check the car for existing damage and take photos showing all surfaces of the vehicle. This should only take a couple of minutes, but it's really important as it's to protect you in the case of a future damage dispute.

To check for damage and take photos:

  1. Take at least four photos of the vehicle, making sure that they show all surfaces of the car's exterior, including the bonnet, front, back, roof and both sides of the car (the views should overlap so that you don’t miss any corners). These photos are essential to protect you in the case of a damage dispute. Keep them for at least 30 days after your booking ends.
  2. Even if it's dark, do your best to take clear photos (try using the flash) – but watch the traffic and don’t endanger yourself!
  3. If you find any significant damage or you don't want to drive the car, call us and select Option 3 on the voice menu.

You must keep these photos for at least 30 days, and send them to us upon request.


If any damage is discovered after your booking and you did not take clear photos to document it, then you may be held responsible for it.

Remember to take photos again at the end of your booking, and keep these for at least 30 days.

Was this article helpful?
16 out of 16 found this helpful



Please sign in to leave a comment.