How do I check for damage at the start and end of my trip?

Before you drive, and again at the end of your trip, you must check the car for damage and take photos showing all surfaces and the interior of the vehicle.

You should upload the photos as you take them, but if you're not able to do it on the spot you must upload them through the app within 48 hours of your trip ending.

This should only take a couple of minutes, but it's really important as it's to protect you in the case of a damage dispute.

  1. Take at least four photos of the vehicle's exterior and at least two of the interior, making sure that they show all surfaces of the car, including the bonnet, front, back, roof and both sides of the car (the views should overlap so that you don’t miss any corners), and the front and back seats. These photos are essential to protect you in the case of a damage dispute.
  2. Even if it's dark, do your best to take clear photos (try using the flash) – but watch the traffic and don’t endanger yourself!
  3. Upload the photos through the app or website - you should upload the photos as soon as you take them, but if you're unable to do it then make sure you do it within 48 hours of the trip ending. If you can't upload the photos for any reason, email them within 48 hours of your trip ending to members@carnextdoor.com.au.
  4. If you find any significant damage or you don't want to drive the car, call us.

 Important

If any damage is discovered after your booking and you did not take and upload photos to show that it was either already there when you picked the car up or not there when you left it, then you may be responsible for the damage and will need to pay for the repairs (up to your Damage Cover Liability).

 

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