Checking for damage and uploading photos at the start and end of your trip


Read these instructions carefully. If any damage is discovered after your trip and you did not take and upload or email us photos as instructed to show the damage was either there when you picked the car up or not there when you left it, you may be held responsible.

Before you drive, and again at the end of your trip, you must check the car for damage and take photos showing all surfaces and the interior of the car.

You should upload the photos as you take them, but if you're not able to do it on the spot you must make sure that they get to us within 48 hours of your trip ending, by:

  • uploading them through the app or website; or
  • emailing them to (only do this if you cannot upload them).

This should only take a couple of minutes, but it's really important as it's to protect you in the case of a damage dispute.

Uploads are only available up to 48 hours after your trip ends.

We will not accept any late photos or excuses.

If damage is reported later on and you have saved the photos but have not submitted them within 48 hours as instructed, your photos will not be considered.

You have a responsibility to check that the car is roadworthy, and contact us with any issues before you start your trip. This is for your safety and to avoid potential further damage to the car. You may be responsible for costs related to  damage if you fail to report roadworthiness issues

Uploading photos during a trip

You can upload photos through the app or website during a trip.

  1. Log in to the website or app within 15 minutes of your trip starting
  2. Follow the steps to find the car and collect the keys
  3. Tap 'Add photos'
  4. Choose to take photos now or upload photos from your phone's photo library
  5. Take or select the photos you would like to upload
  6. Wait for the photos to load and click 'Upload photos'

Uploading photos after a trip

You can upload photos up to 48 hours after your trip ends through the app or website

  1. Log in to the website or app
  2. Go to 'Trips' and choose the relevant trip
  3. If you're on the app, click 'Trip photos' or on the website scroll down to the photo section
  4. Click 'Add photos'
  5. Choose the photos you'd like to upload
  6. Wait for the photos to load and click 'Upload photos'

Photo tips

  1. Take at least four photos of the car's exterior and at least two of the interior, making sure that they show all surfaces of the car, including the bonnet, front, back, roof and both sides of the car (the views should overlap so that you don’t miss any corners), and the front and back seats.
  2. Even if it's dark, do your best to take clear photos (try using the flash, or if you have a friend with you ask them to hold up their phone's torch for extra lighting).
  3. If you find any significant damage or you don't want to drive the car, call us.

Can I see my previously uploaded photos?

Of course! Either during or after a trip, you can select the trip from the Trips page (on the website or the app) to view the photos. On the website, they will be displayed next to the main trip details. On the app, select Condition photos from the menu to view them.

How can I delete a photo that was uploaded accidentally?

If you've inadvertently uploaded a photo that's not of the car, just get in touch and we'll delete it for you.

Related articles

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