Note: this information is for Borrowers wanting to cancel a trip. If you're an Owner wanting to cancel a booking on your car, please see Cancelling a booking on your car.
Cancelling or changing a trip
- Log in to the app or website
- Go to 'Trips'
- Select the trip (or trip request) you wish to cancel or change
- Click 'Cancel' OR click 'Change' and enter the new times you need the car
Fees for cancelling or changing a trip
Fees may apply for cancelling or changing a confirmed trip. These fees compensate the car's owner for the fact that they may have missed out on another booking, or made other travel arrangements for themselves. No fees apply for cancelling or changing a trip request, but once your account is verified and your booking is confirmed fees may apply.
You pay a $0.50 fee each time you extend your trip past its end time. If you reduce the length of your trip, and later extend it again, the extension fee will apply even if the change only returns the booking to the original time.
If you extend your trip after its original end time has passed, you'll pay a $10 late extension fee as set out in our fee schedule.