How do I cancel or change a trip I've booked?

How to cancel or change a trip

You can cancel a trip, or change the time it starts or ends, using the app or website. 

  1. Log in to the app or website 
  2. Go to 'Trips'
  3. Find the trip you wish to cancel or edit
  4. Click "view details"
  5. To change the times: edit the details and click 'confirm changes'; or
  6. To cancel altogether: click 'Cancel booking'. 

Fees for cancelling or changing a trip

 Cancellation fees may apply

Fees may apply for cancelling or changing a trip. These fees compensate the car's owner for the fact that they may have missed out on another reservation, or made other travel arrangements for themselves.

Cancellation fee schedule

If you change the time of your trip - for example, you decide to take the same 3-hour trip on Sunday morning instead of Saturday morning, or at 2pm instead of 1pm - all or part of your original trip will be treated as cancelled and fees may apply.

Please see how 'cancelled time' and 'unused time' fees are calculated.

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Comments

2 comments
  • Telling customers that fees will apply, without any indication of what those fees might actually amount to, is REALLY not useful.

  • Thanks for the feedback, Abigail. The fee schedule was linked, but the link text was unclear - I've fixed that now.

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