Car Next Door Help Centre

Help Centre

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Recommended articles

Am I eligible to join Car Next Door?
How do I cancel or change a trip I've booked?
When will my $250 deposit be returned / pre-authorisation be released?
Is my vehicle eligible to join Car Next Door?
Can I cancel a Borrower's booking? Info for car owners
Insurance information for owners
Insurance information for borrowers
Who pays for fuel?
How do tolls get charged to the right person?

Help Centre Topics

Joining Car Next Door

Check the eligibility criteria and learn more about how to join Car Next Door - Australia's neighbour-to-neighbour car share community.

Booking a car

Finding the perfect car for your trip, how a trip works, booking a car, cancelling or editing your booking and pricing information.

Taking a trip

How a trip works from start to finish: instructions for finding the car, getting the keys, returning the car, what to do if you have an accident or another issue, and payment information.

How to rent out your car

Find out if renting your car out is right for you, learn how it works and how much you can earn.

Managing your car

Information for current owners: managing your car's profile and calendar, maximising your income, invoices and payments, and dealing with damage, mess and other issues.

Insurance and damage

How the insurance works with Car Next Door, what is and isn't covered, and what happens in the case of damage and repairs.

Fuel, tolls and fines

How fuel works for owners and borrowers, how tolls get charged to the right person, and what to do with parking, speeding or traffic fines.

Your account

Changing or cancelling your membership, updating your details, and invoice and payment information.

Our community

Inviting friends to join Car Next Door, our review system, rules that keep our community running smoothly, and the new features we've released for our members.

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