Car Next Door Help Centre

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Eligibility criteria for members
Cancelling or changing a trip
You'll need the Car Next Door app before you drive
Eligibility criteria for cars
Cancelling a booking on your car
Your car's insurance coverage
Your damage and loss liability when you borrow cars
Who pays for fuel
How tolls are charged to the right person
COVID-19 (Coronavirus) advice

Help Centre Topics

Joining Car Next Door

Check the eligibility criteria and learn more about how to join Car Next Door - Australia's neighbour-to-neighbour car share community.

Booking a car

Finding the perfect car for your trip, how a trip works, booking a car, cancelling or editing your booking and pricing information.

Taking a trip

How a trip works from start to finish: instructions for finding the car, getting the keys, returning the car, what to do if you have an accident or another issue, and payment information.

How to rent out your car

Find out if renting your car out is right for you, learn how it works and how much you can earn.

Managing your car

Information for current owners: managing your car's profile and calendar, maximising your income, invoices and payments, and dealing with damage, mess and other issues.

Damage protection and repairs

How damage and loss protection works with Car Next Door and what happens in the case of damage and repairs.

Fuel, tolls and fines

How fuel works for owners and borrowers, how tolls get charged to the right person, and what to do with parking, speeding or traffic fines.

Your account

Changing or cancelling your membership, updating your details, and invoice and payment information.

Our community

Inviting friends to join Car Next Door, our review system, rules that keep our community running smoothly, and the new features we've released for our members.

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